Gates Group
Healthcare Information System — Requirements Documentation
This document set contains the complete requirements specification for a 16-module Healthcare Information System designed for paperless operation in the UAE healthcare market. The system covers 9 clinical modules spanning patient registration, provider order entry, radiology, laboratory, pharmacy, scheduling, nutrition, housekeeping, and blood bank management; 2 portal and mobile app modules providing self-service access for patients and physicians; and 5 revenue cycle management modules covering payer contracts, patient access, billing and claims, case management, and denial analysis.
Each module is documented across 7 standardized deliverable categories: workflow documentation with process flow narratives and diagrams, role-based access control matrices with break-the-glass procedures, database schemas with SQL DDL and FHIR R4 resource mappings, screen-level field specifications with HTML wireframe mockups, integration specifications for HL7 v2.x and FHIR R4 interfaces, master data and configuration requirements with setup sequences, and KPI definitions with calculation formulas and benchmark targets. Across all 16 modules, this produces 112 documentation sections in total.
All specifications are aligned with UAE regulatory requirements including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), DOH and DHA healthcare facility standards, and NABIDH interoperability requirements for Dubai Health. Clinical terminology follows international standards adopted in the UAE: ICD-10-AM for diagnosis coding, CPT for procedures, SNOMED CT for clinical terms, LOINC for laboratory observations, and RxNorm for medications. Every workflow documents its paper-to-digital transformation to support the transition to fully paperless operations.
Clinical Modules
9 modulesCore clinical operations — from patient registration through order entry, diagnostics, pharmacy, and specialized services.
EHR & Patient Management
Patient registration, demographics, clinical documentation, and encounter management
Computerized Provider Order Entry
Physician order entry for medications, labs, radiology, and nursing orders
Radiology Information System
Radiology ordering, scheduling, image tracking, and results reporting
Laboratory Information System
Specimen tracking, test processing, result validation, and lab reporting
Pharmacy Information System
Formulary management, dispensing, inventory control, and medication safety
Scheduling & Bed/OR Management
Appointment booking, bed management, operating room scheduling, and resource allocation
Nutrition Management
Diet orders, meal planning, nutritional screening, and food service management
Cleaning Management
Housekeeping scheduling, room turnover tracking, and infection control compliance
Blood Bank Management
Donor management, blood component processing, crossmatch, and transfusion tracking
Portals & Mobile Apps
2 modulesSelf-service access for patients and physicians via web and mobile applications.
Revenue Cycle Management
5 modulesEnd-to-end revenue cycle from payer contracts through billing, claims, and denial management.
Policy & Contract Management
Payer contracts, fee schedules, reimbursement rules, and policy configuration
Patient Access
Registration, eligibility verification, pre-authorization, and financial counseling
Billing & Claims Management
Charge capture, claim generation, submission, payment posting, and reconciliation
Case Management
Utilization review, care coordination, discharge planning, and length-of-stay tracking
Denial Analysis
Denial tracking, root cause analysis, appeal management, and prevention workflows